FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Shipping times vary depending on the type of order you choose:

- Without Quality Check: Your order will arrive within 1-3 weeks.
- With Quality Check: Your order will take a bit longer, arriving within 2-6 weeks. This option includes a thorough inspection to ensure the highest quality of your purchase.

2. What are the differences between fan and player versions?

- Fan Versions: These shirts are designed for comfort with a loose fit and are less detailed, making them perfect for casual wear.
- Player Versions: These shirts are made to replicate what the players wear on the field. They are tighter fitting, more detailed, and use higher-quality materials to ensure authenticity and performance.

3. Should I get a quality check?

Opting for a quality check can save you from potential hassles. Our quality check service includes:

- Size Verification: Ensuring the shirt fits as expected.
- Detail Inspection: Checking the accuracy of player numbers, fonts, and other details.
- Fit and Finish: Ensuring the overall quality of the shirt meets our high standards.

If the shirt does not meet these criteria, we will offer a replacement or a full refund. Even with standard orders, if your shirt arrives damaged or with incorrect prints/sizes, our support team is ready to assist with a replacement or refund.

4. What is your return policy?

We do not accept returns. It is the buyer's responsibility to choose the correct size. We always recommend selecting one size up to ensure a comfortable fit. However, if your product arrives damaged or with the wrong print/size, we will promptly send out a replacement or offer a full refund. There is no need to return the damaged or incorrect item.

5. Do you offer kids' kit sizes?

Yes, we offer kids' kits in sizes similar to adult sizes. Please refer to our size guide to ensure you select the appropriate size for your child.

6. What payment methods do you accept?

We accept payments from all major credit cards, Shop Pay, and PayPal, providing you with a variety of secure payment options.

7. Are you a trusted retailer?

Absolutely! We are trusted by many satisfied customers who appreciate the quality and service we provide. Our shirts are of amazing quality, and we strive to meet and exceed customer expectations.

8. Trouble with the address line?

If you're having trouble entering your house address, please make sure to put your house address on address line 2. This can help resolve any issues with the address format.

For any further questions or assistance, please do not hesitate to contact our support team. We are here to help and ensure your satisfaction with our products.

Thank you for choosing Footy Above!